Terms and Conditions

1.1 These are the terms and conditions on which we supply products to you, namely fashion clothing, shoes and accessories (as detailed on our website – www.quizclothing.co.uk) (the Products).

1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2.1. We are Tarak International Limited (trading as Quiz Clothing), a company registered in Scotland with company registration number is SC350728, having our registered office is at 61 Hydepark Street, Glasgow G3 8BW. Our registered VAT number is 941 630928.

2.2. Contact us via our Customer Care Team. Our Customer Care Team are available during store opening hours:

Monday to Friday: 9:00 – 17:30

2.3. You can contact us by:

• Visiting one of our stores during opening hours - Further information about our stores is available here
• By post by writing to us at Quiz Clothing, 61 Hydepark Street, Glasgow G3 8BW
• By visiting our Help Centre here
• By tweeting us at @QUIZ_Help

2.4. Our Customer Care Team will endeavour to respond to your email within 48 hours of receipt (excluding weekends or UK Bank Holidays).

2.5. If we have to contact you we will do so by the email address you provided to us in your order.

2.6. Any reference to “working days” in the terms means any day which is not a weekend or a bank holiday in the UK.

3.1. Our acceptance of your order will take place when we email you to confirm dispatch.

3.2. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the Product.

3.3. We will assign an order number to your order and tell you what it is when we accept your order. Please tell us the order number whenever you contact us about your order.

3.4 Quiz reserve the right to cancel your order at any time.

4.1. Products may vary slightly from their pictures. The images and packaging of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products.

4.2. We may change the Product:

• to reflect changes in relevant laws and regulatory requirements
• to implement minor adjustments and improvements

These changes will not affect your use of the Product.

4.3 In addition, we may make other changes to the Product, but if we do so we will notify you and you may then contact us to end the Contract before the changes take effect and receive a refund for any Products paid for but not received.

5.1. Please refer to our delivery section for full details of delivery options. Notwithstanding the different delivery options that are available to select, the dates stated are estimates only. Subject to clause 5.9, we will deliver all Products within 30 days after we accept your order.

5.2. We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Products you have paid for but not received.

5.3. If no one is available at your address to take and sign for the delivery, we will leave you a card informing you of how to rearrange delivery at a suitable time. Cards can only be left where there is access to secure post boxes, therefore some deliveries to apartment buildings and shared accommodation will not receive delivery cards as a matter of security.

5.4. We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed.

5.5. If after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract and clause 8.2 will apply.

5.6. A Product will be your responsibility from the time we deliver the Product to the address you give us or you collect it from us using one of the services provided for below. You own a Product once we have received payment in full.

5.7. We may need certain information from you so that we can supply the Products to you. If so, this will have been stated in the ordering process. We will not be responsible for supplying the Products late or not supplying any part of them if this is caused by you not giving us the correct information.

5.8. We may have to suspend the supply of a Product to:

• deal with problems or make minor changes
• update the Product to reflect changes in relevant laws and regulatory requirements
• make changes to the Product as requested by you or notified by us to you (see clause 4.3)

5.10. If you do not pay us for the Products when you are supposed to (see clause 10) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the Products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Products. We will not suspend the Products where you dispute the unpaid invoice. We will not charge you for the Products during the period for which they are suspended. As well as suspending the Products we can also charge you interest on your overdue payments (see clause 10.6).

6.1. Your rights when you end the Contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the Contract:

• If what you have bought is faulty, damaged or mis-described you may have a legal right to end the Contract (or to get the Product repaired or replaced or to get some or all of your money back), see clause 9.
• If you want to end the Contract because of something we have done or have told you we are going to do, see clause 6.2.
• If you have just changed your mind about the Product in accordance with clause 6.3, you may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any Products.
• In all other cases (if we are not at fault and there is no right to change your mind), see clause 6.5.

6.2. If you are ending a Contract for a reason set out below, the Contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:

• We have told you about an upcoming change to the Product or these terms which you do not agree to (see clause 4.3).
• We have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed.
• There is a risk that supply of the Products may be significantly delayed because of events outside our control.
• We have suspended supply of the Products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days in accordance with clause 5.9.
• You have a legal right to end the Contract because of something we have done wrong.

6.3. For most Products bought online you have a legal right to change your mind within 14 days after the day you (or someone you nominate) receive the Products and receive a refund.

6.4. You do not have a right to change your mind in respect of:

• Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
• Products that are made to your specifications or are personalised.
• Gift cards (as summarised in clause 12).

6.5. Even if we are not at fault and you do not have a right to change your mind (see clause 6.1), you can still end the Contract before it is completed, but you may have to pay us compensation. The Contract is completed when the Product is delivered and paid for. If you want to end a Contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The Contract will end immediately and we will refund any sums paid by you for Products not provided but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the Contract.

7.3. When returning an order in the UK, please follow the steps below: To access the returns portal and begin the returns process click here.

Returning items online:

• Fill in the returns form provided with your order, making sure to list the items and the reason they are being returned.
• Pack up your returns safely and securely (this doesn’t have to be the original packaging!) and make sure to include the returns paperwork inside.
• Choose which carrier service you’d like to use and preferred return option here.
• Drop your order off at your chosen carrier, and make sure to obtain a Proof of Postage receipt (remember to keep a hold of this until you’ve received your full refund, as the return is your responsibility up until the point that we receive it back).

Returning online purchases in store (UK & Ireland):

Our stores (excl. concessions) are happy to offer a refund or exchange for item(s) bought from the Quiz website:

• Take your unwanted item(s) to your local store along with your order invoice
• Let a member of our team know whether you are looking for a refund or an exchange (please note: we can only offer an exchange for the same item in a different colour or size)If you have chosen a refund, this will be issued to your original payment method within 3-5 working days
• Please note that we are unable to offer any refund/exchanges in our Concession or Franchise stores, which are clearly marked on the Store Finder here. All of our stores outwith the UK and Ireland are franchised.

7.4. We will pay the costs of return:

• If the Products are faulty, damaged or mis-described.
• If you are ending the Contract because we have told you of an upcoming change to the Product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
• In all other circumstances (including where you are exercising your right to change your mind under clause 6.3) you must pay the costs of return.
• With all postal returns, please ensure that you keep your postage receipt until you have been fully reimbursed for the item(s) returned. The certificate of posting is a free service available from all carriers and may be used if we have to raise an investigation with the courier.

7.5. We will refund you the price you paid for the Products including any costs of return, by the method you used for payment. However, we may make deductions from the price, as described below.

7.6 If you are exercising your right to change your mind:

• We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
• The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Product within 3 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

7.7 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

• Your refund will be made within 14 days from the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us
• In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

8.1 We may end the Contract if you break it. We may end the Contract for a Product at any time by writing to you if:

• You do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due.
• You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products.
• You do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.

8.2. You must compensate us if you break the Contract. If we end the Contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the Contract.

8.3. We may write to you to let you know that we are going to stop providing the Product. We will endeavour to let you know at the earliest opportunity in advance of our stopping the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.

10.1. The price of the Product for orders exported to customers within the European Union will include VAT. If the rate of VAT changes between your order date and the date we supply the Product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.

10.2. VAT will not be charged on Products exported to customers outside of the European Union.

10.3. The price will be indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Product advised to you is correct. However please see clause 10.4 for what happens if we discover an error in the price of the Product you order.

10.4 It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. In the instance that there is a pricing error that is an obvious misprice we may end the contract and process a full refund.

10.5. The cards and payment methods we accept payment from will be detailed on the online ordering process. You must pay for the Products before we dispatch them. We will charge your credit or debit card or account at the point at which your order is placed and you click the "Pay Securely Now" button.

10.6. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

10.7. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

10.8 . Consistent with industry practice, we have recently introduced a £1.99 administration charge in relation to online returns sent to our Distribution Centre.

Online returns result in delivery and handling charges being incurred. The inflationary cost increases being experienced across the retail sector, means the provision of universal free returns is no longer sustainable and the administration charge helps to offset these recent cost increases.

Online returns can still be made free of charge to one to any stand alone Quiz store.

11.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen.

11.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products as summarised at clause 10; and for defective Products under the Consumer Protection Act 1987.

11.3. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.1. Gift Cards are available to purchase in-store and can be topped up in-store with any value up to £250 The minimum amount required to activate a Gift Card is £5.00.

12.2. Gift Cards can be redeemed in-store and online for purchasing Products. Gift Cards cannot be redeemed or exchanged for cash. Gift Cards not used for more than 12 (24) months after purchase will expire and the balance be forfeited.

12.3. When you use the Gift Card, the amount of your purchase will be deducted from the balance on the card. Change will not be given. Any remaining balance may be applied to future purchases. You can check your balance at any time here.

12.4. If Products purchased with a Gift Card are returned in store, the amount will be refunded onto the original Gift Card. Should you no longer have the original card, a replacement card will be issued in store. If your goods were returned to our warehouse and you no longer have your original gift card then please contact our Customer Care Team.

13.1. We will use the personal information you provide to us in accordance with our privacy policy.

13.2. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract. You need our consent to transfer your rights to someone else.

13.3. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.4. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.5. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.

13.6. These terms are governed by Scots law and you can bring legal proceedings in respect of the Products in the Scottish courts. If you live in England or Wales you can bring legal proceedings in respect of the Products in either the English or Welsh courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in the Northern Irish courts.

14.1. Promotional codes can only be used once per customer and cannot be used in conjunction with any other promotion or offer unless stated. Promotional codes do not apply to QVIP delivery pass, gift cards and exclude sale unless stated otherwise.

14.2. SMS Sign Up Discount Code
Code can only be used once per customer and cannot be used in conjunction with any other promotion or offer unless stated. Code does not apply to QVIP delivery pass, gift cards or sale items. Selected styles may be excluded.

To enter in to the prize draw, all entrants must:

Instagram entry: follow @quizclothing, like the post and tag a friend within the comments

Twitter entry: follow @quizclothing, retweet and like post

Facebook entry: like the Quiz Clothing page, share post and tag a friend within the comments

1. This offer is issued subject to availability and can be withdrawn without notice at any time by QUIZ Clothing, subject to availability.

2. Once the winner is announced, they will have two weeks to respond, if the first winner does not respond after this time and 3 attempts to contact them another winner will be selected.

4. The winner will be contacted by QUIZ via the social media channel they entered with and asked to send contact addresses in which the prizes will then be sent out. All winners are picked at random.

5. One winner will be picked for the entire competition from either Instagram, Facebook or Twitter

6. Any queries regarding the redemption of this competition should be directed to:

Marketing Team
QUIZ Clothing
61 Hyde Park Street, G3 8BW, Glasgow, Scotland
[email protected]

7. Quiz is committed to protecting the privacy of our customers and will not disclose any information except where it is vital to provide the services which we offer, including the process of arranging an item being sent to you. Your peace of mind is very important to Quiz and we will do all we can to maintain your privacy. For more details on our privacy policy, please visit:https://www.quizclothing.co.uk/privacy-and-cookies

8. The prize will be selected and sent out once the QUIZ Distribution Centre has reopened. QUIZ will contact the winner when that has happened.

To enter in to the prize draw, all entrants must:

Instagram entry: Like the post, follow @quizclothing @fioriglasgow @barrymcosmetics and @wkd_official to enter.

1. This offer is issued subject to availability and can be withdrawn without notice at any time by QUIZ Clothing, subject to availability.

2. Once the winner is announced, they will have two weeks to respond, if the first winner does not respond after this time and 3 attempts to contact them another winner will be selected.

3. The winner will be contacted by QUIZ via the social media channel they entered with and asked to send contact addresses in which the prizes will then be sent out. All winners are picked at random.

4. Any queries regarding the redemption of this competition should be directed to:

Marketing Team
QUIZ Clothing
61 Hyde Park Street, G3 8BW, Glasgow, Scotland
[email protected]

5. Quiz is committed to protecting the privacy of our customers and will not disclose any information except where it is vital to provide the services which we offer, including the process of arranging an item being sent to you. Your peace of mind is very important to Quiz and we will do all we can to maintain your privacy. For more details on our privacy policy, please visit: https://www.quizclothing.co.uk/privacy-and-cookies.

6. Winner must be aged 18+ and UK based, and an image of photo ID must be provided in order to claim the WKD prize.

1. UK residents only.

2. The gift voucher can be redeemed at any QUIZ store or online at quizclothing.co.uk. To redeem online, enter the voucher code at checkout. In-store, present the voucher at the time of payment. This voucher is non-refundable and cannot be exchanged for cash in part or full.

3. Any queries regarding the redemption of this competition should be directed to:

Marketing Team
QUIZ Clothing
61 Hyde Park Street, G3 8BW, Glasgow, Scotland
[email protected]

4. QUIZ is committed to protecting the privacy of our customers and will not disclose any information except where it is vital to provide the services which we offer, including the process of arranging an item being sent to you. Your peace of mind is very important to Quiz and we will do all we can to maintain your privacy. For more details on our privacy policy, please visit: https://www.quizclothing.co.uk/privacy-and-cookies.

1. The competition is only open to all UK residents aged 18 or over.

2. By entering you are agreeing to sign up to receive the QUIZ newsletter.

3. This competition is open for existing subscribers and new subscribers.

4. Competition ends on the 24th of December 2024 and the winner will be contacted directly by 17th of January 2025.

5. One prize available. Prize is for 2 adults, flights and accommodation for 2 nights only, travelling before the 18th of April 2025.

6. QUIZ will contact the winner directly using the email address provided.

7. Should QUIZ be unable to contact the winner or should the winner be unable to accept any prize, QUIZ reserves the right to award the prize to an alternative winner, drawn in accordance with these terms and conditions.

8. The gift voucher can be redeemed at any QUIZ store or online at quizclothing.co.uk. To redeem online, enter the voucher code at checkout. In-store, present the voucher at the time of payment.

9. This prize is non-transferrable, non-exchangeable and no cash alternative is available.